Shipping Policy (International)

Delivery Duration

Yay, we're so excited to send your order!

We'll dispatch it within 1-3 working days. The transit times differ depending on the country, but don't worry - it usually takes only 1 to 4 working days in Southeast Asia and 4 to 12 working days for the rest of the world.

 

Courier Working Days

Our working days are Monday to Friday (excluding public holidays). We need some rest too, you know! :)

 

Courier Partners

For all our international orders, you have a choice of:

DHL (express shipping).
You can track your parcel here.

Shippit (normal shipping)
You can track your parcel here.

 

Custom Tax and Clearance

You'll be responsible for your own custom tax, brokerage, and clearance. But hey, we're happy to help you with any additional documents to clear the goods. However, if you require documents like a Certificate of Origin (CO) and Phytosanitary Certificate (PC), there will be additional charges, as we will need to send samples for testing in order to obtain the certificate. Please also note that every single coffee origin will require an individual certificate. To find out more, just shoot us an email at ecom@hgcrs.com with your order number.

Since custom policies vary from country to country, please contact your respective customs if you have more questions. They'll know best!

Unfortunately, customs clearance procedures can cause delays beyond our original delivery estimates that are beyond our control. But don't worry, we'll keep you updated on the status of your shipment.

All Other Enquiry

For any other assistance with your shipment or order, please don't hesitate to email us at ecom@hgcrs.com. We're here to help!