Subscription FAQ


Is the subscription available worldwide? 

The coffee subscription is currently available only in Singapore for now. However, it will be available overseas soon. Stay tuned! 


How does the subscription works? 

We have both recurring and pre-paid subscription. 

For recurring subscription, the price paid is for a month worth of coffee supply. This subscription will auto renew every month. 

For pre-paid subscription, the price paid is for the whole 3 / 6 months worth of coffee supply. This subscription will not auto renew after the end of the subscription. 


Is shipping free?

Yes, shipping is free within Singapore. 


Can I postpone / freeze my subscription?

Yes you may.

For recurring subscription, kindly login with your username and password. Under account details, click on "manage subscription" to skip subscription on specific month. 

For pre-paid subscription, you may freeze once per subscription, for up to 2 months. To freeze your subscription (Eg. Skip the month of March and delivery on April), kindly email to hello@hgcrs.com .


How to I change my delivery address?

For recurring subscription, kindly login with your username and password to change you delivery address. 
Under account details, click on "manage subscription" to change the delivery address of your current subscription. 

For pre-paid subscription, kindly email to hello@hgcrs.com .


How to I cancel my recurring subscription?

To cancel your recurring subscription, kindly login with your username and password. Under account details, click on "manage subscription" to cancel your current subscription. 


What if I do not have an account and I wish to make modifications to my recurring subscription?
If you do not have an account with us, may you click on the link in the email that was send to you when you subscribe with us.

If you encounter any problem or unable to retrieve the email, you may reach out to us at hello@hgcrs.com and we will get back to you.


When is the shipment date?

15th of the month. If it falls on a weekend, it will be shipped out on the following Monday.


When is the cut-off date for the subscription?

10th of the month. If order is placed after 10th of the month, the shipment will be on the following month